FAQs

Q: Ordering

A: After selecting the right material and size, enter the quantity needed in feet. If you need that total cut into specific lengths, you can enter that information in the "special instructions" box during checkout. 

Q: Shipping

A: Shipping is free for US orders above $25 for ground (3-5 business days) within the lower 48 states. We offer expedited shipping methods which are based on the real-time prices our carries determine. We can also accept shipping account numbers during checkout to use. 

We send tracking numbers for all orders to the email specified in the order. 

Q: Refunds

A: Please contact us about returns or refunds using the contact button on the right side of the page, and include the order number in question.

Q: Payment Options & Security

A: We use Stripe as our payment processor, which accepts Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Stripe uses the latest security technology to ensure a safe and reliable transaction. 

Q: Contact

A: You can contact us by using the form on the side of the page, or email us at support@fluorostore.com